RMA

Return Material Authorization

Return Material Authorization

In order to ensure efficient processing of return shipments without long response times, our return process is coupled with a clear RMA number assignment. We therefore ask you to fill out the form carefully and completely. If you have any questions, please do not hesitate to contact us. You will then receive an RMA number including a summary, which you please enclose with the shipment.

For the processing of your return shipment, the prior assignment of an RMA number is required. Only by assigning an RMA number we can guarantee a quick processing of your return.

RMA form

The input fields marked with * are so-called mandatory fields. The information provided in these fields is essential for a quick processing of return shipments.

Firmenname*Ihr Name*Adresse*Postleitzahl*Stadt*Land*Email Adresse*Telefonnummer*Artikelbezeichnung oder Artikelnummer*Menge*Seriennummern/Chargennummern/Fertigungsdatum*Um es für Sie zu vereinfachen, kann auch ein Bild des Typenschildes, Aufkleber, etc. hier zusätzlich hochgeladen werden. (Erlaubte Dateitypen: PDF, PNG, JPG, JPEG. Maximale Dateigröße 2MB).

Bestellnummer oder LieferscheinnummerFehlerbeschreibung*
Bitte beschreiben Sie den Fehler möglichst genau inkl. Informationen zum Ausfallshergang, Umgebungsbedingungen, Besonderheiten, etc.

ProduktkategorieDisplay-Ansteuerung vorhandennicht vorhanden

TOUCH Controller Firmware Version*laden sie optional die Logfiles hier hoch. (Erlaubte Dateitypen: PDF, PNG, JPG, JPEG. Maximale Dateigröße 2MB).

EMBEDDED Computer/Verwendetes BetriebssystemMOTORS Informationen zur MotoransteuerungSYSTEMS Zusatzinformation allgemein

Schadensbild
Hier kann optional ein Bild des beschädigten Teils hochgeladen werden (Erlaubte Dateitypen: PDF, PNG, JPG, JPEG. Maximale Dateigröße 2MB).

Zusatzinformationen

Rückversand: Ich habe die Richtlinien zum Rückversand verstanden und akzeptiere diese.

Disclaimer

We would like to point out that returns can only be processed after receipt of the fully completed RMA form. This entitles you to send the registered items to our company, but does not automatically include the right to a credit note, conversion or similar. A decision on this can only be made after we have examined the returned goods. The support by next system in the analysis of possible defects in the products delivered by next system or in systems in which such products have been installed shall, in the absence of an express written declaration to the contrary by next system, be provided at a charge and without recognition of a defect or any other legal obligation.

After receipt of the return shipment, you will receive a confirmation with the expected processing time by e-mail. In case of a justified warranty claim you will receive a replacement or a credit note. If a repair is no longer possible or the repair is rejected, the article will be returned freight collect or scrapped / disposed of free of charge. If repair is possible, the item is unauthorized or out of warranty, an estimate can be provided upon request. In case of unauthorized RMAs or RMAs caused by our own fault, we reserve the right to charge a test/handling fee.

RETURN SHIPPING

Please send the goods free to our head office:

next system Vertriebsges.m.b.H.
Strohbogasse 4
A-1210 Vienna

Mark the package with clearly recognizable RMA number. All goods have to be packed professionally, electronic goods (displays, touch sensors, embedded boards, …) have to be packed additionally considering the ESD guidelines (ESD standard IEC/TS61340-5-1 Electrostatics). Goods that do not comply with the packaging guidelines must be treated as total failures in accordance with our quality guidelines, as any damage caused cannot be detected.

RMA

Return Material Authorization

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